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L3:ticketing-assistant-replatform · AI Wing · Listed

AI ticketing assistant migration

A LangGraph-to-Microsoft Agent Framework migration that preserves the public API.

Role
Largest contributor since February 2026
Period
Feb 2026 to Sep 2026

Results

  • 14 tools

    Agent tools migrated across 130 files, with the public API unchanged

    Based on repository history.

    Verified

Problem

The internal ticketing assistant needed to move to managed persistence, enterprise sign-in and a supported agent framework.

What I did

  • I migrated persistence from PostgreSQL to Cosmos DB.
  • I migrated the agent from LangGraph to Microsoft Agent Framework with 14 tools and vector search, adding Key Vault, Entra sign-in, health-checked deployments with rollback and secret rotation.

Tech stack

  • Microsoft Agent Framework
  • LangGraph
  • Cosmos DB
  • Azure OpenAI
  • Key Vault
  • App Service
  • Entra ID

L2 · Related career entryTechnical Consultant, Software & AI · Metrodata (PT Mitra Integrasi Informatika)