L3:insurer-contact-center-architecture · AI Wing · Listed
Enterprise AI contact center architecture
Voice and chat AI solution architecture for integration with an insurer's existing contact-center and CRM platforms.
- Role
- Presales contributor to solution architecture
- Period
- May 2026 to Aug 2026
Results
13 diagrams
Architecture diagrams covering network, security, reliability and DR
From a team-authored solution architecture document. Presales work; the outcome is not public.
Strongly inferred
Problem
The insurer needed voice and chat AI integrated with its existing contact-center and CRM platforms, subject to enterprise security requirements.
What I did
- I contributed to the solution architecture and technical proposal for voice and chat agents, grounded retrieval and warm transfer with conversation context.
- My contribution covered hub-spoke networking with private endpoints, disaster recovery and governance.
Tech stack
Azure AI Foundry
Azure Voice Live
Azure AI Search
Cosmos DB
L2 · Related career entryTechnical Consultant, Software & AI · Metrodata (PT Mitra Integrasi Informatika)